Answers before and after you buy.

Start with the footwear you plan to dry, the accessories you need and the power version for your destination. Ultra is designed for shoes and boots with extendable air ducts; bundle contents vary by edition.

Use the comparison page and exact product page as the source of truth for the current package, price and availability.

Compare models

The selected product or bundle page lists the included dryer, attachments and accessories. Lifestyle props, footwear and bags shown in photography are not included unless the package list names them.

Review the selected edition and power version in your cart before checkout.

No. An order placed on this Store is a SOTHING Store order, even when Amazon fulfillment services deliver it. Store orders follow the policies on this site; Amazon marketplace purchases follow the policies attached to the Amazon order.

For eligible US Store orders:

The payment methods currently available for your order appear at checkout. Do not rely on a logo elsewhere on the site if that method is not offered in checkout.

Prices on the US Store are shown in USD unless stated otherwise.

No. Ultra is a plug-in shoe and boot dryer. Use the power version made for your market and match the product rating label to the local electrical supply before connecting it.

Do not assume that a plug adapter makes a US model suitable for another country. An adapter changes the plug shape, not the supply voltage or frequency.

Use only a version whose rating label matches the local power supply.

No universal material compatibility is claimed. Check the footwear maker’s care label first. Do not use heated drying on materials, adhesives, electronics or liners whose maker prohibits heat.

When heated drying is permitted, begin with the lowest effective setting and check progress.

Only when the boot and liner manufacturer permits the intended drying method. Some heat-moldable or heat-sensitive liners prohibit heated boot dryers.

Remove a liner and dry it separately only if its maker’s instructions allow that process. A low setting does not override a no-heat instruction.

No. Ozone is an optional mode on applicable Ultra editions. Use it only as described in the supplied manual, in the required environment and away from people, pets and plants where instructed.

It is not presented as a medical sterilization treatment.

Drying time varies with moisture level, material, construction, room conditions, airflow and the selected setting. The timer controls operating time; it does not guarantee that every item will be dry at the end of a cycle.

Check progress and follow the product and footwear instructions.

Do not use the timer as permission for unattended operation. Place the dryer on a stable, dry surface, keep air openings clear and follow the supervision instructions supplied with your model.

Keep the main unit upright on a firm, dry surface. Extend the ducts without sharp bends and position the outlets so air can move through the footwear instead of being sealed against the lining.

Do not cover the dryer or block its intake.

Switch it off, unplug it and let it cool completely. Wipe accessible exterior surfaces with a soft dry or lightly damp cloth. Never immerse the unit or spray liquid into an opening.

Store it dry, with ducts and cord arranged without sharp bends or tension.

Turn the dryer off, unplug it and let it cool. Check for visible kinks or blocked openings without inserting tools or opening the housing.

Stop using the product and contact support if you notice smoke, sparks, melting, a burning smell, exposed parts, repeated shutdowns or a major change in airflow or sound.

For eligible US Store orders:

Yes. All eligible US Store orders include free standard shipping with no minimum order value. Any optional paid delivery service is shown separately at checkout.

Read Shipping & Delivery

For eligible US Store orders:

We aim to release eligible orders to fulfillment within 24 hours. Weekend and public-holiday orders may begin processing on the next business day.

Transit time is separate and depends on the address, inventory and carrier. Use the estimate shown at checkout and the tracking update after dispatch.

Open the tracking link in the shipping email or use the Store order-help page. Tracking appears after fulfillment details are added. Multi-item orders may have more than one tracking number.

Track your order

Contact support immediately with the order number and corrected address. We cannot guarantee a change after fulfillment begins, and we cannot redirect a parcel in every carrier network.

Check the latest carrier update first. If the parcel is delayed beyond the current estimate, marked delivered but missing, or arrives damaged, keep the packaging and contact us with the order number, carrier label and clear photos where useful.

For eligible US Store orders:

Request an eligible return within 30 days of delivery. Contact support before shipping anything and wait for the approved return address and instructions.

Read Returns & Refunds

For eligible US Store orders:

SOTHING covers the approved return-shipping arrangement for a confirmed quality issue, shipping damage or an incorrect item. Customers pay return shipping for change-of-mind returns, ordering the wrong item or no longer needing the product.

We do not charge a restocking fee.

For eligible US Store orders:

After the returned item arrives and passes inspection, we initiate the refund to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the funds.

The limited warranty applies to product quality issues for 12 months from delivery. It does not cover accidental damage, misuse, unauthorized repair, an incompatible power supply or simply not liking the product.

Proof of purchase and product information may be required.

Read the warranty

Email sothinghk@outlook.com or use the contact form. Support hours are Monday–Friday, 10:00 a.m.–5:00 p.m. Pacific Time, with daylight-saving time observed.

Include the order number, product model and a clear description. Never send a password or full payment-card number.

Contact support