SHIPPING & DELIVERY
Shipping information
This regional site provides product information and support. Online ordering and delivery are not available in this region yet. The shipping details below describe eligible US Store orders.
Last updated September 18, 2026
Explore product information, compare models and get support. This regional site is open for browsing; local purchasing and delivery are not available yet.
The sales, shipping, returns and refund information below describes the existing US Store terms. This regional site currently provides browsing and support only; local ordering is not available.
Where we deliver
For eligible US Store orders:
Orders placed through the US Store are delivered to eligible United States addresses shown at checkout. Product and address eligibility depend on the selected SKU and fulfillment coverage.
We use Amazon fulfillment services and local inventory for eligible Store orders. This does not make the order an Amazon marketplace or Prime order.
Processing and delivery estimates
For eligible US Store orders:
We aim to release eligible orders to fulfillment within 24 hours. Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time is separate from transit time. The delivery estimate for your address is shown at checkout and may change because of inventory, carrier conditions, weather or peak periods.
Tracking your order
For eligible US Store orders:
We send tracking information to the email used at checkout after the carrier details are added. A multi-item order may arrive in separate parcels.
Address changes and delivery issues
For eligible US Store orders:
Contact us immediately if the address is incorrect. We cannot guarantee a change after fulfillment begins.
If a parcel is delayed, marked delivered but missing, or arrives damaged, keep the packaging and contact us with the order number, carrier label and photos where useful.
Taxes and customs
For eligible US Store orders:
US Store orders are intended to ship from local inventory. Taxes are calculated according to the delivery address and shown at checkout where applicable. A local-warehouse statement is not a guarantee that no authority will ever assess a charge.
FORMAL POLICY
Complete policy
Explore product information, compare models and get support. This regional site is open for browsing; local purchasing and delivery are not available yet.
The sales, shipping, returns and refund information below describes the existing US Store terms. This regional site currently provides browsing and support only; local ordering is not available.
Last updated: September 18, 2026
All eligible SOTHING US Store orders include free standard shipping with no minimum order value. Order-specific availability and delivery estimates are confirmed at checkout.
Where we deliver
The US Store currently delivers to eligible United States addresses supported at checkout. Product and address eligibility depend on the selected SKU and fulfillment coverage. Canada, Europe, the United Kingdom and Japan remain marked as coming soon until their local Store checkout is opened.
We use Amazon fulfillment services and local inventory for eligible Store orders. This does not make your Store order an Amazon marketplace or Prime order.
Shipping charges
Standard shipping is free on every eligible US Store order. No minimum purchase is required. If an optional expedited service is available, its price and estimate are shown separately at checkout.
Order processing
We aim to release eligible orders to fulfillment within 24 hours. Orders placed on weekends or public holidays may begin processing on the next business day. Processing time is separate from carrier transit time and does not mean delivery within 24 hours.
Delivery estimates
The estimate for your address appears at checkout and may change because of inventory, carrier conditions, weather, peak periods, address issues or events outside reasonable control. After dispatch, use the carrier tracking update for the latest available information.
Tracking and split shipments
Tracking information is sent to the email used at checkout after carrier details are added to the order. An order containing multiple items may arrive in separate parcels and have more than one tracking number.
Address changes
Contact us immediately if the delivery address is incorrect. We cannot guarantee a change or cancellation after fulfillment begins. The customer is responsible for providing a complete and deliverable address.
Delayed, missing or damaged parcels
Check the latest carrier update first. If a parcel is delayed beyond the current estimate, marked delivered but missing, or arrives damaged, contact us with the order number and tracking information. For damage, keep the packaging, carrier label and product and provide clear photographs where useful.
Taxes and customs
US Store orders are intended to ship from local inventory. Taxes are calculated according to the delivery address and shown at checkout where applicable. A local-warehouse statement is not a guarantee that no authority will ever assess a charge.
Contact
Email sothinghk@outlook.com. Support hours are Monday–Friday, 10:00 a.m.–5:00 p.m. Pacific Time, with daylight-saving time observed.
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Talk to a real person.
Monday–Friday, 10:00 a.m.–5:00 p.m. Pacific Time, with daylight-saving time observed.